Returns/Refund/Cancellation Policy

Returns/Refund/Cancellation Policy

Refund Period:

A refund for any PNR/Itinerary Receipt must be made within one year of the date of travel.

Currency- Charges & fares are payable in any currency perfect to the carrier. When payment is made in any currency apart from the currency wherein the fare is published, such price will be made at the price of exchange established according to carriers/credit Card Company/ Banking rules. These rules can even apply to tickets bought and refunds processed.

Want More Information?Ask us and We Would be Glad to Help You:

Our call-Centre is open 24X7 days a week. You may contact us at +1-888-316-7360. Alternatively, you can email us at info@mysmartairfares.com. We endeavour to reply to all emails within 48 hour

The refund amount you receive may vary depending on the airline’s policy, your refund purpose, and the gap between the date of refund request and the date of your departure.


Post-Ticketing Service Fees ‡
Applies ToForAmount per Ticket
Agent Assisted Cancellation1
Cancellation requested within 24 hours of booking (USA Web-sites Only)

Per-passenger, per-ticket fees:

Domestic $50
International: $75
Business and First Class: $75

Cancellation & Refunds (beyond 24 hrs)
 Air – EconomyAir – Business/First
 DomesticInternationalDomesticInternational
Agent Assisted Cancellation1 w/Future Credit$50$50$100$100
Agent Assisted Cancellation2 w/Refund$100$250$250$250
Changes to Existing Tickets (exchange)
Within 10 days of new travel date1$150$250$250$250
Beyond 10 days of new travel date2$100$200$200$250
Special Services
 Air – EconomyAir – Business/First
DomesticInternationalDomesticInternational
Agent Assisted Waivers$75$100$100$200
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3
Death/BereavementDuplicateInfantMedical
MilitaryName ChangeName CorrectionNo Show
ReinstateRouting ChangesTicket ValidityUNMR
Visa/Schengen Visa Issues

All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
Service fees will be converted in your local currency on the payment page.
Passenger types = Adult, child, senior, infant, student, military.
Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.

 Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges.

Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.

1 Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

3 Special Services – All Special Services are on a request basis ONLY and are subject to each airline’s review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.

Name Misspelling – Passengers name on their airline ticket does not match their passport or other universally accepted government ID

Visa/Passport – A Visa/Passport decline letter is normally required in order to process a request

Baggage – please retain all receipts and baggage tags

No- Show – Documentation advising why you were unable to make your scheduled departure will be required

Denied Boarding – Documentation as why you were denied boarding of your scheduled departure will be required

Duplicate Tickets – Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request