AirAsia is a Malaysian low-cost airline headquartered in Kuala Lumpur, which operates many flights to 25 countries and 165 destinations. It is Malaysia's largest airline in terms of fleet size and destinations. The airline has been awarded Skytrax's 'World's Best Low-Cost Airline' 2019, for 11 years running and is committed to, low-cost carrier model including cost-saving innovations and self automation.
AirAsia passengers are entitled to have two carry-on bags (one cabin bag, one laptop bag), each bag cannot exceed 7kg. The cabin bag has to be smaller or equal to 56 x 36 x 23 cm in dimension and the laptop bag has to be smaller or equal to 40 x 30 x 10cm in dimension.
Passengers can check as much luggage as they want on AirAsia flights, but the total weight of the bags cannot be greater than 32 kg. It cannot exceed 119 x 119 x 81 cm or 319 cm in total dimensions.
Passengers can check-in online via the AirAsia web check-in page. Online check-in opens 14 days before the scheduled flight departure time and closes one hour before. Passengers can check-in by entering the airport of departure, the booking number/reference, and the last name of the person that the reservation was made under. Online check-in can also be completed via the AirAsia mobile app.
Passengers can also check-in at the airport of departure by presenting their travel documents to one of the agents at the AirAsia check-in desk.
On all international flights, airport check-in opens three hours before and closes one hour before the scheduled departure time of the flight.
On all domestic flights, airport check-in opens two hours before scheduled flight departure time and closes one hour before on flights from Kuala Lumpur International Airport, 30 minutes before on all flights from Japan, and 45 minutes before on flights from all other airports.
Frequent Flyers Program
AirAsia offers AirAsia Asean Pass, a travel pass that allows passengers to book base fares at least 14 days or more before the departure date. The airline also offers BIG SHOT, a frequent flyer program to reward regular travelers with the airline. As a BIG SHOT, you get to earn BIG Points with every flight booking and in return, redeem more flights with those points. From September 2017, AirAsia has renovated to BIG points. Under the scheme, points are determined by how often passengers fly: the more they fly with AirAsia, the faster they will earn points, regardless of how much they spend on fares.
The four-status system moves from Red status - for passengers who fly up to 13 AirAsia flights a year - to Gold and Platinum and Black, for those who fly over 50 times a year. Long-haul and Fly-Thru flights count as two short-haul flights, under the new calculation.